What is your hourly rate?

Our base rate is $275 per hour with a 1‑hour on‑site minimum or 30‑minute remote minimum.

Do you require monthly retainers?

No. You only pay for the time we work on your issue—we don’t lock clients into retainers.

How do travel fees work?

We charge $1.50 per mile for every visit. For locations within 15 miles we bill one‑way mileage; beyond 15 miles we bill round‑trip mileage plus billable drive time.

Rates & Billing Policies

Clear, transparent IT consulting. No monthly retainers. No open-ended charges.

IT Consulting & Support Rates

Base Rate: $275 per hour
Minimum Charges:
- On-site service: 1-hour minimum (this first hour functions as a booking deposit)
- Remote / phone / screen-sharing support: 30-minute minimum (booking deposit)
Billing Increments: All work beyond the initial minimum is billed precisely in 1-minute increments, based on session timers or documented offline work.
Travel: $1.50 per mile for on-site visits.
- Locations within 15 miles: one-way mileage
- Locations beyond 15 miles: round-trip mileage plus billable drive time

This policy reflects real operational costs and ensures reliability and availability.

Booking & Payment Policy

Booking Deposit: Appointments are reserved only after the minimum charge is authorized:
- On-site: 1 hour
- Remote: 30 minutes
This deposit applies directly to the first block of service time and is not an extra fee.
Payment Method: A valid credit card is required to book services. We do not accept checks and do not offer net terms. No card, no service — no exceptions.
How Billing Works:
- Scope and estimated time are agreed upon in advance whenever practical.
- Charges are applied only for time actually worked.
- Billing occurs after each completed session or day of service.
- Invoices clearly itemize total time worked, billing increments applied, service type (on-site or remote), and the date(s) services were performed.

We do not bill recurring fees, retainers, or unattended time.

Scheduling & Cancellation

Cancellation / Rescheduling: At least 24 hours’ notice is required to avoid charges.
Late Cancellations / No-Shows: Cancellations with less than 24 hours’ notice or missed appointments are billed for the minimum booked time, as that time was reserved exclusively for you.

Quick Questions & Brief Communications

Existing clients may call, text, or email at any time.
Brief communications under 10 minutes are not billed.
Calls, remote sessions, or other work exceeding 10 minutes are billable at the standard rate, subject to the 30-minute minimum.

Privacy, Security & Ethics

All client data is encrypted and never shared or sold.
We have served high-profile and security-sensitive clients for over 25 years.
We have never had a data leak and never speak with media or third parties.

Business Ethics — Carey’s Promise

We sell time, not products.
No affiliate commissions. No kickbacks. No hidden incentives.

All recommendations are based on verifiable technical data so clients can make informed decisions. Transparency and long-term reliability always come first.

Final Notes

IT Help San Diego provides expert support across Mac, Linux, Windows, enterprise networking, cybersecurity, and crisis-response scenarios.

No retainers.
No automatic recurring charges.
Clear billing, agreed work, documented time.

YOUR TECH PROBLEMS ARE ABOUT TO DISAPPEAR. 🚀