What is your hourly rate?

Our base rate is $275 per hour with a 1‑hour on‑site minimum or 30‑minute remote minimum.

Do you require monthly retainers?

No. You only pay for the time we work on your issue—we don’t lock clients into retainers.

How do travel fees work?

We charge $1.50 per mile for every visit. For locations within 15 miles we bill one‑way mileage; beyond 15 miles we bill round‑trip mileage plus billable drive time.

Rates & Billing Policies

We follow clear policies for our IT support services. No monthly retainers!

IT Consulting & Support Rate

Base Rate: $275 per hour.
Minimum Charge: 1-hour minimum for on-site, 30-minute minimum for remote or phone support.
Billing Increments: We bill precisely in 1-minute increments, based on call or session timers or time tracked for offline tasks.
Travel: $1.50 per mile for every on‑site visit. For sites under 15 miles, we bill one-way mileage; for sites above 15 miles, we bill round-trip mileage plus drive time.

This policy covers real operational costs and ensures continued reliability.

Payment Policy

Method: We require a valid credit card on file before services are rendered.
Billing Cycle: Billing occurs automatically at the end of each session or day's work to the authorized card on file.
Terms: We do not accept checks and do not offer net payment terms. No card, no service, no exceptions.

Scheduling & Cancellation Policy

Booking: Appointments are booked with a 30-minute minimum charge (deposit) for remote sessions, which reserves that time specifically for you.
Billing: You are only billed for the time used beyond the initial 30-minute minimum.
Notice: To reschedule or cancel without charge, please provide at least 24 hours’ notice.
Late/No-Show: Late cancellations (less than 24 hours) or no-shows will be billed for the 30-minute minimum, as that time was held exclusively for you.

Quick Phone/Text/Email Support

Existing clients are welcome to reach out anytime.
We do not charge for brief communications (under 10 minutes).
All calls, remote sessions, or other time spent rendering services lasting more than 10 minutes are billed at our standard rate, subject to the 30-minute minimum.

Privacy & Security

All client data (login credentials, network configurations, etc.) is encrypted and is NEVER shared or sold.
We have served high-profile, sensitive security and entertainment businesses for 25 years.
We have never had a data leak or spoken with paparazzi/journalists. Your trust is paramount.

Final Notes

Our expertise covers Mac, Linux, Windows, enterprise networking, and high-end tech solutions. We provide discreet cyber-security and crisis response services, backed by nearly two decades of hands-on experience.

YOUR TECH PROBLEMS ARE ABOUT TO DISAPPEAR. 🚀

IT+HELP