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@incollection{douven2021abduction,
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@book{sre2016postmortem,
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  year      = {2016},
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@article{snowden2007cynefin,
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@techreport{allspaw2017stella,
  editor      = {Allspaw, John},
  title       = {STELLA: Report from the SNAFUcatchers Workshop on Coping with Complexity},
  institution = {The Ohio State University},
  year        = {2017},
  url         = {https://snafucatchers.github.io/}
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@article{kahneman2009intuitive,
  author  = {Kahneman, Daniel and Klein, Gary},
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